Frequently Asked Questions
Everything you need to know about shopping with Tortuga.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are always free, while returns for a refund incur a small shipping fee.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, Tortuga ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.