Returns & Exchanges
At Tortuga, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn, unwashed items with original tags. Our streamlined process ensures that finding your perfect fit is as effortless as wearing our collection.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Download and print the prepaid shipping label provided at the end of the portal process, or save the QR code for a printer-less drop-off.
Package Your Items
Securely place your items in their original packaging, ensuring all hangtags are attached, and affix the return shipping label to the outside of the box.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing